Safe Shopping Guarantee
Safe Shopping Guarantee
Our new ClickCartPro shopping cart system is designed to be secure from the ground up. Credit card data is not stored in the shopping cart system. It is only used to verify your payment in real-time, and then it is discarded. Simply put, your credit card information is safe from prying eyes.
Security
If your browser supports a security protocol such as SSL (Secure Sockets Layer) or PCT (Private Communication Technology), and nearly all do, you can safely order products online. Once your browser requests a secure connection to our server during the checkout process, a Security Alert Box will appear. This tells you that your browser is attempting to establish a secure connection with our server. Note that NO information is transmitted over the internet until this connection is established.
Upon establishing the secure connection, a "locked padlock" icon, or possibly a "key," will display on the status bar just above your start bar. After you complete checkout and/or leave this secure area, your browser will again display a dialog box to notify you that you are leaving the secure area. Depending on your browser, the padlock icon on the status bar may change to unlocked or completely disappear.
If you want to see the Security Alert Box whenever you enter a secure web site, make sure the check box in front of "In the future, do not show this warning" in the dialog box is clear (unchecked). This is your reminder that the site you are about to enter is secure. We look forward to your order and thank you for shopping with MySqueakyFloors.com.
Credit Card Disputes
Before you contact your credit company to remove a charge you don't recognize on your bank statement, phone the telephone number next to the transaction to investigate the charge. Credit card disputes, known as "chargebacks" in the industry, take time and energy to get reversed. In most cases it was not a fraudulent charge; the credit card holder has simply forgotten about the charge.
We take chargebacks seriously!
If you contact your credit card company to remove a charge without calling us; or if you contact them to dispute the charges because we overrode your decision for "no signature" to "signature required"; or if you dispute the charges because you didn't want to make arrangements to sign, redirect, or pick up the package; or if you dispute the charge because someone in the household received the package and you were not made aware of it; or if you dispute the charge because you didn't want to wait for our refund check to arrive; or if you dispute the charge on items that were returned without an RMA (Return Merchandise Authorization) number; or if you dispute the charge because you refused the package due to your country's custom requirements that you pay duties, taxes, and/or any other fees associated with any package you ordered in the US for importation into your country; we will take action to reverse the chargeback.
If our action to reverse the chargeback is successful, a bill for an administrative fee of $55 to process the chargeback reversal will be sent to you. If we are unsuccessful in our action to reverse the chargeback, we will send you a bill for the original order amount plus a $55 administrative fee.
If a package was refused and sent back to us for any reason other than what's outlined for RMA customers, the original shipping and handling cost along with the return shipping will be added to the bill, and a 50% restocking fee will also be added. If the bill is not paid to us within 30 days, it will then be turned over to a collection agency. If the bill is not paid within 30 days after you've been contacted by the collection agency, your account will be reported to all credit bureaus as a delinquent collection account. This will stay on your credit record for at least seven years.
In cases where the chargeback is clearly fraudulent and with ill intent to get merchandise without paying for it, we will file a report with your local police and sheriff's department. If the product was delivered within the US or to a Post Office Box, we will file a complaint for criminal mail fraud with the US Postmaster.
Please call us first to investigate a transaction you don't recognize before contacting your credit card company to remove the charge.
Privacy Policy
Our Privacy Policy is your assurance that we do not rent or sell our customers' names or email addresses to outside companies, nor do we provide your name and address to the manufacturers whose products you buy—except to those manufacturers who ship product(s) directly to you. We maintain strict security over all the information you share with us, as well as the manufacturers we work with. For full details on our Privacy Policy, click here!
Ordering Offline
We want you to be comfortable when you order from our site. If you wish, you may order offline—by mail so you don't have to supply your credit card data on the site. For full details on Ordering Offline, click here!
Ordering by Phone
Our site meets the mandatory Payment Card Industry (PCI) Compliance, which is in place to protect customers' private information for orders both online and in office. When you place an order online through our site, your credit card information is not placed on the site, nor is it stored. Rather, when you are ready to commit to your order (i.e., submit payment), you'll be taken offline to our secure PCI Compliance processing gateway, Authorized Net, where your credit card information will be verified and authorized in the amount of the ordered placed.
To meet mandatory PCI Compliance in our office, we will no longer take phone orders so as to not be in direct contact with our customers' credit card information. Because MySqueakyFloors.com meets PCI Compliance, you can rest assured that your personal data is protected when making an online order with us. We encourage you to protect your credit card information by placing your order online and not by phone or fax. We apologize in advance if this causes any inconvenience, but we feel your personal data is best protected when you are in control of that information and not us. We look forward to your online order.
If you have any questions about the product before placing your order, please feel free to contact us at 845.649.3802 between 8:30 a.m. and 5:00 p.m. Eastern Standard time (Monday - Friday) and we'll be happy to answer any questions you might have.
Return Policy
To learn about our Return Policy and how it works before ordering products, click here.
Shipping Policy
At MySqueakyFloors.com we appreciate your business! We strive to ship products within 2 days of order placement; however, please allow 7 to 14 business days for your products to arrive. All shipping charges include a small handling fee.
For those living within the U.S. and Canada, make sure the correct shipping address is included on the Shipping Information page and your credit card information is included on the Billing Information page. This will assure that the product will be shipped on time and billed correctly. Some products can be shipped to a P.O. Box, but we ship to a physical address only unless other arrangements are made in advance.
We do sell outside the U.S. and Canada, but these transactions are handled through our email at customerservice@mysqueakyfloors.com. If you live abroad and are interested in ordering products, please send us an email that includes your complete shipping information and the quantity of product. We will then research the most economical way to ship the product to you and send you a shipping quote by email.
To learn more about our Shipping Policy and actions we will take when provided an incorrect delivery address, click here!
Our Guarantee
We want you to have a great experience purchasing products through our site. If you receive a damaged or defective product, please email us at customerservice@mysqueakyfloors.com with a description of the problem. At our discretion we will try to work out the details so they are satisfactory for all parties involved.
This Safe Shopping Guarantee notice takes effect as of 11/11/10.
